Local Roofing Company with the Best Customer Service

At Artisan Quality Roofing, customer service isn’t just a department—it’s the heartbeat of our business. From the first phone call to the final cleanup, we strive to deliver professionalism, integrity, and care in every interaction. And sometimes, that effort gets recognized in the most meaningful ways.

📸 A Gift That Says It All

The photo above shows a thank-you gift our office administrator Hollye received from a very happy customer. It includes a personalized mug that reads “THANK YOU FOR BEING Awesome,” a handwritten card, and a small gift bag—all delivered with heartfelt appreciation.

The message on the card says it best: “Hi Hollye, thank you for going above and beyond to make our closing possible. Truly grateful we chose Artisan, and even more grateful for you!”

Moments like this remind us that behind every roof we install is a team of people working hard to make the process smooth, respectful, and stress-free.

📞 Every Call Begins with a Live Person

When homeowners call our office, they’re greeted by a real person—every time. If one team member is unavailable, the next one answers. The only exception is during company-wide meetings, but even then, we return every call the same day.

We don’t rely on bots or voicemail loops. We believe trust starts with a human voice, and that every customer deserves to feel heard from the very first hello.

🤝 Our Service Values

• Professionalism — Every interaction reflects our standards
• Integrity — We do what’s right, even when no one’s watching
• Courtesy — We treat every customer with respect and care
• Timeliness — We respond quickly and follow through

Hollye embodies these values daily, and this gift was a beautiful reminder that customers notice—and appreciate—the difference.

📣 What Customers Say

“Hi Hollye, thank you for going above and beyond to make our closing possible. Truly grateful we chose Artisan, and even more grateful for you!” — Jay & Family

Read more testimonials from homeowners across Apex, Cary, and Raleigh.

📍 Why It Matters

In roofing, trust begins before the first shingle is lifted. It begins with the first phone call, the first email, and the first impression. That’s why we invest in people—not just tools—and why our team continues to earn the trust of homeowners across the Triangle.

We’re proud to be CertainTeed-certified, ensuring our installations meet the highest standards in the industry. We also install VELUX skylights with precision and care.

❓ FAQs

1. 1. Do you really answer every call live?
      Yes—unless we’re in a company-wide meeting. Even then, we return every voicemail the same day.
   2. Will I speak to someone local?
      Absolutely. Our office is based in Apex, and every call is answered by a member of our in-house team.
   3. Can I request a specific team member?
      Yes—if you’ve worked with someone before or prefer a familiar voice, just let us know.
   4. Do you use AI or automated systems?
      Not for intake. We believe real service starts with real people. Every call is answered by a live human who knows roofing and cares about your home.